Privacy Policy

This Privacy Policy describes how Void Arena ("we", "us", or "our"), operated by Void Arena Pty Ltd (ABN 47 123 456 789), Level 5, 100 Harris Street, Pyrmont NSW 2009, Australia, collects, uses, discloses, and manages personal information through our website located at voidarena.info (the "Site").

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

1. Information We Collect

We may collect the following types of personal information when you interact with our Site:

• Contact information: name, email address, phone number, and state/territory when you submit a contact form, tournament registration, or newsletter subscription.
• Usage data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs, collected automatically via server logs and analytics tools.
• Device information: device type, screen resolution, and browser settings.
• Communications: any messages, feedback, or enquiries you send to us.
• Tournament data: team name, team captain details, game titles, and state/territory when registering for a Void Arena tournament.

We only collect personal information that is reasonably necessary for one or more of our functions or activities.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To process tournament registrations and communicate event details.
• To send our newsletter and gaming updates to subscribers (only with your consent).
• To improve the content, functionality, and user experience of our Site.
• To analyse Site traffic and usage patterns using aggregated, anonymised data.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraudulent or unauthorised activity.

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your consent.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Service providers: trusted third-party vendors who assist us in operating our Site and services (e.g., email delivery, analytics), bound by confidentiality obligations.
• Tournament co-organisers: where you have registered for an event co-hosted with a partner venue, we may share necessary registration details with that venue.
• Law enforcement or regulators: where required by Australian law, court order, or to protect the rights and safety of individuals.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients comply with the APPs or equivalent privacy protections.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. For full details on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• HTTPS encryption for all data transmitted to and from our Site.
• Access controls limiting who within our organisation can access personal data.
• Regular security reviews of our systems and processes.

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Newsletter subscriber data is retained until you unsubscribe. Tournament registration data is retained for 12 months following the event.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate, out-of-date, or incomplete personal information.
• Complain about a breach of the APPs.
• Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to all requests within 30 days.

8. Newsletter Opt-Out

If you have subscribed to our newsletter, you may unsubscribe at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us directly at [email protected]. We will process your request promptly.

9. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, Void Arena Pty Ltd, Level 5, 100 Harris Street, Pyrmont NSW 2009, Australia
• Phone: +61 2 9000 1234 (Mon–Fri, 9am–5pm AEST)

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.